Support Services for Group Clients
Secure Care of America, Inc. specializes in assisting businesses find innovative solutions to implementing and maintaining a comprehensive, affordable employee benefit and insurance plan.
Our friendly, personalized service is second to none, and our local presence and accessibility proves an invaluable asset in meeting the ongoing day-to-day needs of our group clients. We believe in people helping people, and will never put you through a series of computerized messages to get the help you need. Our dedication to earning and keeping your business is evidenced daily through the many services we personally provide.
Sales Support: From the very first meeting, we strive to ensure that your organization has the complete picture when shopping for your health and benefit plan:
- In-depth analysis of your company’s needs, concerns and goals
- Comprehensive research and analysis of options from multiple carriers on all product lines – health, disability, life, dental, vision and cafeteria plan/flexible spending options
- Expertise in understanding pre-tax incentives and advantages for you and your employees
- In-depth review of proposals and options with your Human Resources/management personnel, with expert recommendations designed to meet your goals and budget
Enrollment Support: Putting your organization’s needs first, we make every effort to minimize downtime and maximize employee buy-in by providing on-site expertise with every aspect of the enrollment process:
- Employee counseling (individual or at staff meetings) to enhance understanding of their options, overcome objections, assist in comparing alternative coverage (COBRA, spousal coverage, etc.) or to determine the degree of interest in voluntary products being considered
- Completion of enrollment forms and applications for all employees to ensure accuracy, completeness and compliance with participation and regulatory guidelines (HIPPA, etc.)
- Coordination of entire underwriting process with the insurance company and your group administrator to facilitate changes, resolve discrepancies, etc.
- On-site delivery of final documents (certificates, booklets, cards) to administrator and employees
Ongoing Support: After your plan begins, we will be the resource for you and your employees for any questions, changes or concerns about your plan - providing continual support:
- Assistance with changes for new employees, terminations, claims problems, grievances, etc.
Regular updates on new programs, options and alternatives designed to enhance your benefit plan
- Expertise and counseling for your employees on individual coverage needs (Medicare supplement, COBRA, etc.), enabling smoother transition for retirees, terminations, etc.
- Access to expertise on a variety of optional and voluntary products to further enhance the benefits you offer your employees (long-term care, optional life, vision plans, annuities)
Renewal Services: From year to year, we will continue to provide the level of service you expect from your agent:
- Timely review of renewal rates and competitive options well in advance of your renewal date to allow adequate decision-making time for management
- Assistance with employee meetings and renewal paperwork
In the constantly evolving insurance industry, our ability to meet your group's individual needs is what sets us apart from other agencies. We value and respect our clients, and once we've earned your business, we will work hard to continue meeting all your insurance needs.
